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Andrew Reid Consultancy's blog: The Growth Blog

The Growth Blog focuses on lessons in leadership that inspire growth in all forms.

Posts in Appreciation Series
Folie's Phone Call

“Thank you for calling the Walt Disney Travel Company! This is Britt, how may I assist you today?” 

My very last call of the day began just like every other call I had answered. The woman on the line wanted to book a suite to celebrate her children's birthdays. After reviewing our options, we found the perfect room, tickets, and activities to make it magical for the soon to be 6 and 8-year-olds.

Agreeing to the price, I began to gather the names of each guest that would be staying with us. Mrs. Jessica Barnes, Mr. Brandon Barnes, Miss Isabelle Barnes, age 6… “and the 8-year-old’s name?” I asked.

“Folie, F-O-L-I-E,” Jessica responded.

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